Work the queue one item at a time
See the pending count, open the next item, and choose Accept, Decline, Mark duplicate, or Snooze without rebuilding a filter.
SharklyTriage
Incoming work waits hereuntil someone decides
Triage is a dedicated queue, not a saved View. Open an item, decide, and move on: Accept it into the workflow, Decline it, mark it as a duplicate, or Snooze it until later.
Used by teams at
Queue, type, assign
Intake is a decision, not a pile
New work should not land on the board until someone accepts it. Triage holds that decision in one place.
Type the work before it spreads
A request, a bug, and a ticket should not share a form. Space-owned types give each item the fields and statuses it needs after it leaves Triage.
Hand accepted work to people or Agents
After Accept, a person stays responsible. An Agent or Crew can take the execution slot. The history remains on the same Task.
From incoming to assigned
Decide first. Then let the workflow run.
Triage sits in front of the board. Slack, Jira, and manual creation can feed it. Public forms and email intake are not part of this product today.
01Queue
Give incoming work a dedicated queue
Triage is built for deciding. It is not a saved View you reconstruct every morning. Items in the triage status stay here until someone acts.
- See the pending count and work through items one by one
- Accept, Decline, Mark duplicate, or Snooze from the same detail
- Keep owner, status, and history on the Task after it leaves the queue
02Types
Accept into the right process
When an item is accepted, its type already knows which fields and Workflow apply. Intake stays structured without becoming a generic list.
- Add types such as Request, Ticket, Issue, or Bug
- Bind the statuses and custom fields that type actually needs
- Keep labels for tags; use types for real process differences
03Assign
Route accepted work to a person or Agent
A person remains accountable. An Agent or Crew executes the well-specified follow-up. Comments and Inbox keep the decision on the same item.
- Assign people, a Crew, or an Agent after Accept
- Keep the owner visible while an Agent does the repeating work
- Return blockers and review to Inbox instead of a private chat
04From chat
Start intake from Slack or a conversation
Create a Task from Slack, or turn an Agent Chat into tracked work. If the Space has Triage enabled, new items in the triage status wait in the queue.
- Create Tasks from Slack shortcuts and slash commands
- Turn a Chat exploration into a Task when it needs an owner
- Do not expect public forms or email intake in this product today
The intake system
What Triage is, and what it is not
Triage is a queue with decisions. It is not a View, not a form builder, and not a replacement for the Task after Accept.
Triage queue
Items in the triage status, waiting for Accept, Decline, duplicate, or Snooze.
Task types
The process each accepted item enters, with its own fields and Workflow.
Inbox
Attention for replies, review, and failed runs after work leaves the queue.
Slack
A shipped source for creating Tasks that can land in Triage.
Jira
Synced or imported issues can enter the Space and wait in Triage when configured.
Agents
Execution after a person has accepted the item — not a substitute for the decision.
Meet intake where it starts
Slack, Jira, and the queue you already run
Bring requests in from chat or a connected tracker. Keep the decision in Triage. Let Agents run only after someone accepts the work.
JiraGitHubSlack
Connected features
Triage is the front door, not the whole house
Accepted work becomes a Task on the plan. Repeating follow-up belongs in Automations.
Quality of life, built in
The details that keep the queue honest
Ops only works if incoming work cannot skip the decision.
Accept, Decline, Mark duplicate, and Snooze
Pending count for the current queue
Space-owned types waiting after Accept
Snooze without losing the original item
History that survives leaving Triage
Inbox for what needs a person after the decision
Stop letting incoming work land on the board unread
Turn on Triage, decide item by item, and assign people or Agents only after the work is accepted.